Phantasm! Didn't you JUST get married? What did you DO to her? Just kidding!
Lorin, that was some sound advice. I agree.
We were slammed today at work. It was so freaking busy and for some unknown reason, Tina did NOT schedule a cashier. I was on the register about 85% of my day and backing up in the copy center the rest of the time. I got NOTHING done on my projects. Ugh. I also started to get a bit slap happy while we were slammed and silly with the customers.
Did you find everything ok today?
Did you need any ink, toner or postage stamps?
Do you have a rewards card with us?
Would you like one?
Did you need a bag for your purchases?
Are there any more questions I can ask you that you will say no to?
Are you sure? are ya positive? do you swear it?
I even got smarmy with some guy customers and when they said no thanks to the rewards card I said, "Are you sure cuz it means you get to give me your phone number." and winked in a ridiculously dramatic way. Every guy I did that to laughed and signed up. I got nine rewards cards for that line. Then Mary told me I should not do that so I stopped. I also sold five protection plans today with this lightening spiel:
"This product has available for an additional, insert price here, which covers you for two years against any product failure including accidental damage so if you get mad at it and drop it out the window and it gets run over by an AC Transit bus, just go pick up the pieces and call the number and you will get a gift card for the purchase price back in the mail and you can come spend it on anything in the store, be it an upgraded newer version of (insert product type here) a new gps, a laptop or a cart full of gargantuan bags of peanut m&ms to give you a nice sugar and endorphin rush to combat your depression over breaking the product in the first place."
I say it all in a rush and barely stop for breath. Even if it doesn't sell the plan it sure gets laughs. That's probably against acceptable selling practices as well but it works. Unfortunately the plans I did sell were all small ones with the biggest one being $14.99. Still, we made our daily goal. We also exceeded our goal for postage stamps by a large margin due in large part to me. Tyler got a few sales on them too but she just says stamps so I think a lot of customers don't realize we mean the USPS forever stamps. I always say postage stamps and that seems to get attention, people often say, "You sell postage stamps? Great, saves me a trip to the post office."
I also had two great dog moments today. I had a line but this customer had this lab/pitbull/greatdane mix and when he came up to the register I said, "Folks, I know you want to cash out and go about your day but you just have to give me a quick moment." Then I squatted down a bit and said, "Who's a good doggie?" and the dog practically knocked me over so I enthusiastically scratched the dog's neck and ears and shoulders while he gave me kisses all over my neck and all the while I gave a running commentary to the dog, "Who gives the best kisses, what a good puppers, ohhh, sweet puppy, good puppy, who loves the puppies? Jenn loves the puppies, who's the bestest doggles, you are the bestest doggles. what a good dog." When I straightened up to get back to work, I made a dramatic wiping display of my face and neck from the sloppy dog kisses and said to the customer, "Thanks for indulging me, I really needed that." All the customers were smiling and the one with the dog mentioned how impressed he was with my way with his dog. I told him, "Dogs know a dog lover when they smell them however I am going to be in BIG trouble when I get home to my dog." The other one was a little corgi/unknown mix whom I met in one of my very brief moments off the register. I had gotten back on the register so we met up again in line and she was all jazzed to see me again and get more loving. Her name was Goldie. She was practically leaping out of the shopping cart and onto my counter when I said, "There's my Goldie girl, who's my good special Goldie girl?" It was super cute.
Anyway, I should quit boring you all with all the details of my life. I have tomorrow off which I need but then this week I have split days off which sucks. My next day off is Thursday. Super Ugh.