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FBH internet or software issue

Posted: Wed May 13, 2009 7:07 am
by Auleliel
I'm not sure this is the right forum for this question, but if it isn't I'm sure the appropriate person can move it to its proper place.

Problem:
I'm having an undue amount of difficulty being able to watch the episodes of Fantasy Bedtime Hour. I can get the audio just fine, but the visual shows up as a green blur. I have had this problem since I first tried to view FBH several months ago, and have tried various ways to solve the problem, to no avail.

My Failed Attempts to Solve the Problem:
I have uninstalled and reinstalled QuickTime several times.
I have downloaded all updates of QuickTime.
I have used different internet browsers (IE 7 and 8, Safari, Firefox).
I have downloaded the episodes to iTunes as podcasts.
I have attempted to view FBH on RealPlayer instead of on QuickTime.
I have used other computers on my college campus.
I have used my laptop in at least two different locations.
I have done a full-system virus scan several times.
I have deleted my cache of cookies and temporary internet files.
I have restarted my computer multiple times.
I have tried not trying.

Have I missed anything that I should have tried? Why in the Land can't I watch these things? I've only seen two episodes, and it was on somebody else's computer (which I do not have access to). I want to watch the rest of them and am frustrated that I cannot.

Posted: Wed May 13, 2009 11:12 am
by Menolly
Owlie, I am sure it is fine to ask this here, but you may reach different Watchers with different answers down in the Loresraat as well.

Posted: Wed May 13, 2009 4:33 pm
by Auleliel
That was the other place I considered posting this. I guess I should copy my post to the Loresraat then.

Posted: Wed May 13, 2009 5:29 pm
by I'm Murrin
I recognise the problem, something I've had in the past (though it'd happen in WMP too). As far as I remember there was a temporary fix by turning something off in quicktime options, but I can't remember exactly what.

Edit: Directdraw acceleration. Can't seem to find the setting for it now, though.

Posted: Wed May 13, 2009 8:26 pm
by Auleliel
Murrin wrote:I recognise the problem, something I've had in the past (though it'd happen in WMP too). As far as I remember there was a temporary fix by turning something off in quicktime options, but I can't remember exactly what.

Edit: Directdraw acceleration. Can't seem to find the setting for it now, though.
I found the setting for it, but there are three different versions of directdraw acceleration. Do I turn all of them off, or is it a particular one that needs to be turned off?

Posted: Wed May 13, 2009 8:41 pm
by I'm Murrin
Looking at my own settings again, it looks like I just set my quicktime to Safe Mode. Can't say I've had a problem with it in a long time, so must work.

Posted: Wed May 13, 2009 9:00 pm
by Auleliel
Ok. I'll try that and see if it helps.

EDIT: Wow! I can watch it now (I only tried episode 1 so far, but it worked)! You said it was a temporary fix? Does that mean it will stop working again?

Posted: Wed May 13, 2009 9:41 pm
by I'm Murrin
I'm not sure. I seem to remember hhaving recurring problems with WMP, but that might've been a different issue.

Posted: Wed May 13, 2009 9:51 pm
by Menolly
WTG Murrin!
Yay Owlie!

Posted: Wed May 13, 2009 10:04 pm
by Auleliel
Thanks for your help, Murrin! I was able to watch episode two also, so I'm guessing it will work for the rest of them, at least for the time being.